uno89 Terms & Conditions

Definitions

In these Terms & Conditions, the following terms shall have the meanings assigned to them below unless the context clearly requires otherwise:

• "Platform" means the uno89 website accessible at https://uno89.vu, including all subpages, mobile-optimized interfaces, and associated services.
• "Company" means uno89 and its duly authorized affiliates, officers, directors, employees, agents, and licensors who operate the Platform.
• "Player" or "You" means any individual who accesses, browses, registers on, or uses the Platform in any capacity.
• "Account" means the registered user account created by a Player upon acceptance of these Terms, through which all Platform services are accessed.
• "Balance" means the total sum of real-money funds held in a Player's Account at any given time, exclusive of any bonus funds that remain subject to active wagering requirements.
• "Bonus Funds" means any promotional credits, free bet credits, free spins winnings, or other non-cashable incentives credited to an Account in connection with a promotional offer.
• "Wagering Requirement" means the multiple by which a Bonus amount (or in some cases the Bonus plus the associated deposit) must be wagered before Bonus Funds are converted to withdrawable real-money funds.
• "KYC" means Know Your Customer — the identity and address verification process required by the Company in accordance with its anti-money-laundering and responsible gaming obligations.
• "IDR" means Indonesian Rupiah (Rp), the sole currency in which transactions on the Platform are denominated.
• "Prohibited Jurisdiction" means any country or territory from which access to online gambling services is legally restricted or prohibited, other than Indonesia where access by eligible adults is the platform's intended use case.

Eligibility

Access to and use of the uno89 Platform is strictly limited to individuals who satisfy all of the following eligibility criteria at the time of registration and on a continuing basis throughout the duration of their Account:

• You must be a natural person (not a corporation, trust, partnership, or other legal entity).
• You must be a resident of Indonesia and at least 21 years of age. The age restriction of 21 years applies without exception. Providing false date-of-birth information at registration or during any subsequent verification request constitutes fraud and will result in immediate account closure and forfeiture of balance.
• You must be legally capable of entering into binding contracts under the laws applicable to your place of residence.
• You must not currently be subject to a self-exclusion order imposed by uno89 or any other gambling operator.
• You must not be accessing the Platform from a Prohibited Jurisdiction.
• You must not be an employee, contractor, director, or officer of uno89, nor an immediate family member of any such person, except where the Company has granted explicit written permission.

By creating an Account, you represent and warrant that you meet all eligibility requirements set out in this Section. The Company reserves the right to require documentary evidence of eligibility at any time and to suspend or terminate any Account where eligibility cannot be confirmed to the Company's reasonable satisfaction.

Account Registration

To access the full range of uno89 services — including sports betting, live casino, slots, togel (Indonesia's traditional numbers lottery) markets, and all other gaming products — you must create a registered Account by completing the registration process at uno89 Login.

When registering, you agree to:

• Provide accurate, complete, and current information in all required registration fields, including your full legal name, date of birth, residential address in Indonesia, email address, and mobile phone number.
• Maintain the accuracy of your registration details and promptly notify the Company of any changes via the Account settings panel or through customer support.
• Create a strong, unique password for your Account and not share that password with any third party. You are solely responsible for all activity that occurs under your Account credentials.
• Register only one Account. If you already hold an active Account on uno89, you must not register a new one. If you have previously held an Account that was closed, contact customer support before attempting to re-register.
• Not register on behalf of, or allow use of your Account by, any third party, including family members, friends, or business associates.

The Company reserves the right to refuse any registration application at its sole discretion, without being required to provide a reason for the refusal. Account registration does not constitute a contractual obligation on the part of the Company to accept any particular wager or to provide any specific game or service.

Players are responsible for ensuring the security of their own devices and internet connections when accessing the Platform. uno89 will not be liable for unauthorized access to an Account that results from a Player's failure to maintain the confidentiality of their login credentials.

Deposits and Withdrawals

All financial transactions on the uno89 Platform are conducted exclusively in Indonesian Rupiah (IDR / Rp). The Company does not accept deposits or process withdrawals in any other currency.

4.1 Deposits

• Deposits may be made via the following approved channels: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, OVO, DANA, GoPay, ShopeePay, and LinkAja. Additional methods may be introduced at the Company's discretion and will be listed in the cashier at the time of availability.
• Minimum and maximum deposit amounts are displayed within the cashier at the time of transaction and may vary by payment method.
• Deposits must originate from a payment account registered in the same legal name as the uno89 Account. Third-party deposits — i.e., funds transferred from an account registered to a different individual — are strictly prohibited and will be returned (less any applicable bank fees) to the originating account.
• The Company is not responsible for delays caused by the Player's bank or e-wallet provider, or by banking system maintenance windows.
• Deposits are credited to the Account Balance upon confirmation of receipt. In the event of a failed or delayed credit, Players should contact the support team and provide the relevant bank transfer reference number.

4.2 Withdrawals

• Withdrawal requests are processed to the same payment method used for the most recent qualifying deposit, where technically possible. The Company may request additional verification before processing a withdrawal to a new or different payment account.
• All withdrawal requests are subject to KYC completion as described in Section 7. The Company will not process withdrawals to accounts where identity verification has not been satisfactorily completed.
• Minimum withdrawal amounts are displayed in the cashier. Withdrawal processing times are typically under three minutes for standard accounts and faster for VIP-tier accounts, subject to bank operating hours.
• Withdrawals requested outside of standard Indonesian banking hours (Monday–Friday, 08:00–17:00 WIB) may be queued and processed at the start of the next available banking window, particularly for bank transfer methods. E-wallet withdrawals via OVO, DANA, GoPay, ShopeePay, and LinkAja are generally available 24/7.
• The Company reserves the right to impose a maximum daily, weekly, or monthly withdrawal limit. Current limits are displayed within the Account settings and cashier sections of the Platform.
• Any balance arising from a Bonus that has not yet met its Wagering Requirement is not eligible for withdrawal until the Wagering Requirement has been satisfied in full.

Bonuses and Promotions

uno89 offers a range of promotional bonuses including welcome bonuses, reload bonuses, cashback offers, free spins, and seasonal promotions tied to events such as Ramadhan, Idul Fitri, Imlek, and Indonesian Independence Day. All bonuses are subject to the general terms set out in this Section and to any additional terms published alongside each individual promotion.

• Bonuses are credited at the Company's discretion and are not guaranteed unless explicitly stated in a written or in-platform offer directed to a specific Player.
• Each promotion has a stated Wagering Requirement, minimum odds, eligible game restrictions, and an expiry period. Bonus Funds that have not met their Wagering Requirement within the stated expiry period will be automatically removed from the Account without notice.
• Unless otherwise stated in the promotion terms, only one bonus offer may be active at any time. Accepting a new bonus while a previous bonus remains active and incomplete may result in the forfeiture of the earlier bonus.
• Bonus abuse — including but not limited to the use of multiple accounts to claim the same offer, coordinated low-risk wagering strategies designed to minimize variance and extract bonus value, use of automated software, or any other strategy that the Company reasonably determines to be contrary to the spirit of the promotion — will result in bonus forfeiture, reversal of any associated winnings, and may result in permanent Account closure.
• The Company reserves the right to modify, suspend, or terminate any promotion at any time without prior notice, provided that any in-progress bonus already credited to a Player's Account will be honored under the terms in place at the time of crediting.
• Winnings from free spins or free bet credits will be credited as Bonus Funds subject to the applicable Wagering Requirement unless the promotion terms explicitly state otherwise.

Betting and Gaming Rules

All sporting events, casino games, togel draws, and other wagering products offered on the Platform are governed by product-specific rules accessible from within each game or betting market. In the event of any conflict between these general Terms and the product-specific rules, the product-specific rules shall prevail for matters specific to that product.

6.1 Sports Betting

• Bets are accepted at the odds displayed at the time the bet is placed and confirmed. The Company does not guarantee the availability of any particular market or odds level at any given time.
• Mix parlay (multi-leg accumulator) bets and voor bola (Asian handicap) markets are subject to their own rules regarding void legs, early settlement, and minimum leg requirements as displayed at the time of bet placement.
• In the event of an obvious pricing error (palpable error), the Company reserves the right to void any affected bet and return the stake to the Player's Balance. The determination of whether an error constitutes a palpable error is at the Company's reasonable discretion.
• Live betting markets may be suspended at any time during an event. Bets placed on suspended markets will be voided and stakes returned.

6.2 Casino and Slot Games

• All casino and slot games on the Platform use certified Random Number Generator (RNG) technology. Game outcomes are determined independently of previous results and cannot be predicted or influenced by any party, including the Company.
• Published Return to Player (RTP) percentages represent long-run theoretical averages and do not guarantee any specific outcome within any individual session.
• In the event of a game malfunction or disconnection during play, the Company's server logs will be used to determine the state of the game at the time of interruption. Stakes for incomplete game rounds will be returned to the Player's Balance where technically determinable.
• The Company is not responsible for losses arising from a Player's own internet connection failure or device malfunction.

KYC and Identity Verification

The Company is committed to maintaining a secure platform and preventing fraud, money laundering, and underage gambling. As part of this commitment, uno89 operates a mandatory Know Your Customer (KYC) verification process.

• Players may be required to submit identity verification documents at any time, including at registration, before the first withdrawal, when the cumulative deposit or withdrawal volume reaches a specified threshold, or where the Company has a reasonable suspicion of irregular activity.
• Accepted identity documents include: a valid Indonesian national identity card (KTP), a valid passport, or a valid Indonesian driving license (SIM). The document must be government-issued, current, and clearly legible in the submitted image or scan.
• Proof of address may be required in addition to photo identification. Accepted proof-of-address documents include recent bank statements, utility bills, or correspondence from a recognized Indonesian government body, dated within 90 days of the verification request.
• The Company may also request a photograph of the Player holding their identity document alongside a handwritten note bearing the date and the uno89 brand name, at the Company's discretion.
• All KYC documents submitted to the Company are handled in accordance with the uno89 Privacy Policy. Documents are used solely for identity verification purposes and are stored securely with access limited to authorized compliance personnel.
• Failure to complete KYC within the timeframe specified in a verification request will result in a temporary suspension of cashier functionality until the request is resolved. Extended non-compliance may result in Account closure.

Responsible Gaming

uno89 is committed to promoting safe and responsible gambling. The Platform is designed as a source of entertainment for adults aged 21 and above, and the Company takes active steps to minimize the risk of problem gambling among its Players.

• Players may set voluntary deposit limits, session time limits, loss limits, and wager limits from within their Account settings at any time. Once set, deposit limits cannot be increased for a minimum cooling-off period of 24 hours.
• Players who wish to take a temporary break from the Platform may request a time-out period of between 24 hours and 6 weeks via the Account settings or by contacting customer support.
• Players who wish to exclude themselves from the Platform on a longer-term or indefinite basis may request self-exclusion by contacting the support team at [email protected]. Self-exclusion requests are processed within one business day and result in the immediate suspension of the Account and the blocking of all marketing communications.
• The Company participates in industry-standard responsible gaming initiatives and will refer Players displaying signs of problem gambling to appropriate support resources.

For more detailed information on the tools and resources available, please visit the Responsible Gaming page.

Intellectual Property

All content on the uno89 Platform — including but not limited to the brand name, logo, website design, layout, graphics, text, software, game interfaces, odds data, and promotional materials — is the exclusive intellectual property of uno89 or its licensors and is protected by applicable intellectual property laws.

• Players are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for their own personal recreational purposes in accordance with these Terms.
• No content from the Platform may be copied, reproduced, distributed, published, displayed, modified, or transmitted in any form or by any means without the prior written consent of the Company.
• Use of the uno89 brand name, logo, or any associated trademarks in connection with any third-party website, social media account, application, or promotional material without explicit written authorization from the Company is strictly prohibited.
• Game content and software supplied by third-party game studios (including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and others) remain the intellectual property of those respective studios and are subject to their own licensing terms.

Limitation of Liability

To the fullest extent permitted by applicable law, uno89 and its affiliates, officers, directors, employees, agents, and licensors shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or in connection with your use of the Platform, including but not limited to:

• Loss of funds resulting from unauthorized access to your Account arising from your failure to maintain the security of your login credentials.
• Interruptions to Platform availability caused by maintenance, technical failures, third-party service outages, or events beyond the Company's reasonable control (including but not limited to natural disasters, government actions, or telecommunications failures).
• Errors in game outcomes arising from third-party game software malfunctions, where the Company has taken reasonable steps to remediate the error and return the Player to the position they were in prior to the malfunction.
• Any decision by a Player to place a wager based on information obtained from outside the Platform, including third-party tips, prediction services, or social media content.
• Changes to betting markets, odds, or game availability made in accordance with the Company's rights under these Terms.

The Company's total aggregate liability to any individual Player for any claim arising under or in connection with these Terms shall not exceed the total amount deposited by that Player in the 30-day period immediately preceding the event giving rise to the claim.

Fraud and Prohibited Activity

The following activities are strictly prohibited on the uno89 Platform. Engaging in any prohibited activity will result in immediate Account suspension, forfeiture of Balance and Bonus Funds, and may result in referral to relevant law enforcement authorities:

• Using automated software, bots, scripts, or any other artificial means to interact with the Platform, place bets, or exploit game mechanics.
• Colluding with other Players to gain an unfair advantage in any game or betting market, including poker, live casino games, or sports betting exchanges.
• Exploiting technical errors, software bugs, or pricing mistakes for financial gain without reporting them to the Company.
• Using the Platform to launder money or to process funds derived from illegal activity.
• Providing false identity information, using another person's identity, or registering multiple Accounts under different identities.
• Using a VPN, proxy, or other technical method to circumvent geographic access restrictions or to disguise the true origin of a transaction.
• Any form of match-fixing, spot-fixing, or insider betting using non-public information relating to the outcome of a sporting event or casino game.

Where the Company suspects fraudulent activity, it may place an immediate hold on the affected Account and any pending transactions while an investigation is conducted. The Company will notify the Player of the hold where it is legally permissible to do so. Investigation outcomes are final and binding, subject to the dispute resolution process set out in Section 13.

Account Termination

Either party may terminate these Terms by closing the Account. Players may close their Account at any time by contacting customer support. The Company may close or suspend an Account at any time, with or without prior notice, in the following circumstances:

• The Player has violated any provision of these Terms.
• The Player has engaged in any prohibited activity as described in Section 11.
• The Player has failed to complete KYC verification within a reasonable timeframe.
• The Company is required to close the Account by a regulatory authority or law enforcement body.
• The Player's continued use of the Platform poses a risk to the integrity of the Platform or to other Players.
• The Player has requested self-exclusion.

Upon Account closure for reasons other than a breach of these Terms, any verified real-money Balance remaining in the Account will be returned to the Player via their most recently used payment method, subject to the completion of KYC and the standard withdrawal processing timeframes.

Where closure is the result of a breach of these Terms, any Balance — including real-money funds — may be withheld pending the outcome of the Company's investigation. Where fraud or material breach is confirmed, the Company may retain the Balance in full as liquidated damages.

Governing Law and Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which uno89 is licensed and incorporated. In the event of any dispute between a Player and the Company arising out of or in connection with these Terms, the parties agree to attempt to resolve the matter amicably through direct communication in the first instance.

Players who wish to raise a formal dispute should submit a written complaint to [email protected], clearly setting out the nature of the dispute, the transaction or event to which it relates, the date of the relevant event, and the resolution sought. The Company will acknowledge the complaint within 48 hours and provide a substantive response within 10 business days of receipt.

If a dispute cannot be resolved through the Company's internal complaints process, the Player may escalate the matter to the relevant dispute resolution body designated by the Company's licensing authority. Details of the applicable escalation pathway are available from the customer support team upon request.

Nothing in this Section shall prevent either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction where necessary to prevent irreparable harm.

Amendments to These Terms

uno89 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where a proposed amendment is material — meaning it substantively affects a Player's rights or obligations — the Company will provide at least 14 days' prior notice via email to the address registered on the Player's Account and/or via a prominent notice on the Platform.

Continued use of the Platform following the effective date of any amendment constitutes the Player's acceptance of the revised Terms. If a Player does not accept the amended Terms, they should close their Account prior to the effective date of the change. The current version of these Terms, together with its version number and last-updated date, is always accessible from the footer of every page on the Platform.

Where amendments are required to comply with applicable law or regulatory requirements, they may take effect immediately without the standard 14-day notice period. In such cases, the Company will notify Players as soon as reasonably practicable.

Contact Information

If you have any questions about these Terms & Conditions, or wish to submit a formal complaint, please contact the uno89 customer support team through the following channel. Note that in accordance with the Company's communication policy, the support email address is provided as plain text only and is not a clickable link:

The Company's registered correspondence address and licensing details are available upon request by contacting the support team directly.